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About Craft Catalog
We offer secure buying on all of our orders! Check back often to view our progress and
check out new merchandise and shops. We remain your #1 source for decorative painting
and craft supplies. Save time and money by shopping at home!
100% Satisfaction Guaranteed
Our customer service is Number 1 and your satisfaction is guaranteed! If for any
reason you are not completely satisfied with your purchase you may return it to us.
Please be sure to call us or send an email informing us of the problem before you send the
merchandise back. Also include a note with your invoice number, customer number, a
phone number where you can be reached, and why you are returning the item. Let us
know whether you would like a replacement or a refund (less any shipping costs). Books
and opened computer software may not be returned.
Shipping Information
We usually ship most orders within 24 to 48 hours. However, it can take a little longer during
peak holiday or rush seasons. We pride ourselves in quick and efficient service and strive
to put a RUSH on each and every order. We ship FedEx or USPS.
Shipping Charges
All regular orders $100.00 and up will be shipped Free in the contiguous 48 states,
APO and FPO addresses included. Orders under $100.00 will be charged $6.95. As you
can see, the larger your order, the more you save on shipping!
All orders shipped to Hawaii, Alaska and International destinations will be charged actual
shipping plus $5.00 for insurance and special handling. We will calculate your shipping
charges and email your total charges at the time of shipping. We will ship these orders via
air mail.
Payment Options - We Accept Visa, MasterCard and Discover Card.
Ordering Options - If you prefer not to order through our online store you have the
following options:
1. By Phone - In the USA and Canada you can call toll free 1-800-777-1442 for
orders and product information. All others call 1-740-964-6210. Please have item
numbers, quantities and your credit card ready.
2. By Fax - Our fax machine is always on! Fax your order toll free to 800-955-5915.
All others can fax to 740-964-6212. Don't forget to include your credit card
information including the expiration date and a day time phone number or email
address in case we have a question about your order.
3. By Mail - You can use the order form in our print catalog, print your order from the
website or write your own order. Be sure to include item number, description and
price. Be sure to include your check, money order or credit card information
(including expiration date). Money orders and checks need to be paid in US funds.
Include a daytime phone number or email address in case we have a question about
your order.
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